| Class Name | Price | Class Description |
| 3-Day MaxCS ACC/VoIP | $2199 | AltiTraining offers a 3-day course covering MaxCS administration software, VoIP, Phone & VM Basics, Client Applications, Mobile extension, System and Hardware requirements, etc. There is a 15% discount for multiple students and multiple classes registered and paid for at the same time. |
| 4-Day MaxCS ACC/VoIP/ACM | $2799 | AltiTraining offers a 4-day course covering MaxCS administratration software, VoIP, Phone & VM Basics, Client Applications, Mobile extension, System and Hardware requirements, etc. plus an additional 4th day covering AltiServ Contact Center (ACC) with Basic Call Center capabilities and the full featured Call Center capabilities of AltiContact Manager (ACM). There is a 15% discount for multiple students and multiple classes registered and paid for at the same time. |
| AltiGen Live Remote 3-Day MaxCS ACC/VoIP | $2199 | AltiTraining offers a 3-day course covering MaxCS administration software, VoIP, Phone & VM Basics, Client Applications, Mobile extension, System and Hardware requirements, etc. There is a 15% discount for multiple students and multiple classes registered and paid for at the same time. |
| AltiGen Live Remote 4-Day MaxCS ACC/VoIP/ACM | $2799 | AltiTraining offers a 4-day course covering MaxCS administration software, VoIP, Phone & VM Basics, Client Applications, Mobile extension, System and Hardware requirements, etc. plus an additional 4th day covering AltiServ Contact Center (ACC) with Basic Call Center capabilities and the full featured Call Center capabilities of AltiContact Manager (ACM). There is a 15% discount for multiple students and multiple classes registered and paid for at the same time. |
| Live Remote - Console-for Receptionists/ Operators | $100 | Explore the features and functionality of the AltiGen Console software, a receptionist/ operator application providing the following call handling functions: • Placing and Answering Calls • Placing Calls on Hold • Transferring Calls (Blind and Supervised Transfers) • Transferring Calls to Voice Mail • Transferring Calls to Auto Attendant/IVR • Conference Calls (with up to six total parties) • Parking Calls • Accessing Overhead Paging (if available on your system) • Viewing of Call Status of users on the system (busy, idle, DND, etc.) |
| Live Remote - Max Agent | $140 | Learn the features and functionality of MaxAgent is a Windows desktop application designed to improve the performance of workgroup and call center agents. MaxAgent allows workgroup agents to manage workgroup calls from their computers. It allows direct access to call handling and other functions, including the following: • Viewing caller data (for example, IP address, account number, credit card number, name, and so on) sent with an incoming call • Viewing queue data and other workgroup-related statistics, agent’s performance, and member login/logout • Exporting and printing workgroup queue and performance data • Setting up group meetings. (Pre-requisite - MaxCommunicator) |
| Live Remote - MaxCommunicator Basics | $45 | Explore the features and functionality of MaxCommunicator including call handling - transferring, conferencing, etc, activity states - meeting, away, travel, etc., extension features - organization and customization, voicemail - management and computer access, personal call queue, One Number Access (ONA), Record on Demand, extension monitoring, dial by name, and Outlook contact integration. |
| Live Remote - MaxSupervisor | $175 | Explore the features and functionality of MaxSupervisor allowing call center supervisors to monitor the real time status and performance of a workgroup, including calls, workgroup statistics, and agent state. This information can be stored in an internal or external CDR database for future review and analysis. The supervisor has the ability to listen to calls and to barge in or coach calls if assistance is needed. The supervisor can also re-route a call in queue, if necessary. (Pre-requisite - MaxAgent and MaxCommunicator) |
| Live Remote - Phone Basics and Feature Codes | $30 | Explore the capabilities of your analog and IP phones: review the basic differences between an analog and an IP phone, install and configure an IP705 and an IP710 phone, understand the features of an analog or an IP phone, and identify and review the feature codes available with the AltiGen system. |
| Live Remote - Super User | $500 | A one day Super User class covering: Phone Basics and feature codes, Voicemail Basics, MaxCommunicator, Console and Admin Overview |
| Live Remote - Voicemail Basics | $30 | Learn the recommended steps for login and initial setup of voicemail, establish familiarity with AltiGen’s voicemail “tree” , identify the key capabilities of the AltiGen voicemail system, understand the capabilities of Remote Call Forwarding, utilize the voicemail distribution lists for forwarding voicemails, and review One Number Access (ONA). |