This intensive course was developed under the guidance of the AltiGen corporate office with the help of dealers, installers, and customers. Each graduating student receives an “ACE” Certification (AltiGen Certified Engineer) since the AltiTraining class format is similar to what AltiGen corporate provides to its own engineers.

AltiTraining offers a 3-day course covering Max Communications Server, Phone and Voicemail Basics, Client Applications, Enterprise Manager and VoIP, plus an additional 4th day covering call center applications ACC and ACM.

All of AltiTraining’s various courses are offered as live remote through our web connection, on-site at our training center in Colorado or on-site at a customer’s location (minimum class size, travel and per diem charges apply for on-location training).

AltiTraining can also build custom training packages to meet your organizations specific needs. We can build a package based on your specific AltiGen System and business model to insure that your employees get the very most out of your AltiGen investment. These packages can include a combination of end-user and admin training and can be delivered remotely through the web, here at our training center, or on-site at your location. Please call for details.

Our user training courses are designed to help students walk through the many features available to an end user with the AltiGen analog and VoIP phones, voicemail, and the various client based software programs that integrate with the AltiGen phone server.

In addition, comprehensive administrator training courses teach everything from the basic skills of extension configuration to troubleshooting and multi-site implementation of Voice over Internet Protocol (VoIP). All students who complete an AltiTraining Administrator Training Program, either on-site or live-remote, will receive their ACE (AltiGen Certified Engineer) certification.

Class Options and Registration

Our class is held in picturesque Fort Collins, Colorado, about an hour north of Denver. Our training facility is easily accessible from Denver International Airport ~ Airport Code DEN.

The class starts promptly at 8:30 a.m., and usually finishes around 5:00 p.m. each day. On the last day of the class, we try to finish by 3:00 p.m. to accommodate evening travel arrangements. A box lunch and refreshments are included each day. Transportation to and from the training facility is the responsibility of the student. Class attire is casual. Please wear comfortable clothes.

Day 1 Agenda

• AT510 Phones, Analog Phones, and Feature Codes
• IP Phones - VoIP Basics
• Voicemail
• MaxCommunicator Client Software
• MaxConsole Receptionist Software

Day 2 Agenda

• MaxAdmin Overview
• Extension & Huntgroup Configuration
• Auto Attendants & Phrase Management
• System Configuration
• AltiGen Utilities
• Call Detail Reporting (CDR) Search
• System Data Management, Backup and Restore
• Out-Call Routing Table
• 3rd Party Products, Music on Hold, Paging and Power Failure
• Unified Messaging & Data/Internet Integration

Day 3 Agenda

• 3rd Party Products, Music on Hold, Paging and Power Failure
• Mobile Extension
• Local and Long Distance Phone Service Options
• Hardware and Software Requirements
• Board Identification, Capabilities, and Wiring Examples
• Max Communications Server Features, Software Licenses, Installation & Registration
• System Configuration (Advanced), Trunk Configuration
• VoIP - Advanced
• Questions, ACE Certification Test & Training Evalutation Form

Day 4 Agenda

• ACC
• ACM
• MaxAgent, MaxSupervisor
• Enterprise Manager
• Questions, Advanced Certification Test & Training Evaluation Form